Shipping Policy

Splendid Jewellery | Last updated: 12 October 2026

At Splendid Jewellery, we are committed to delivering your jewellery safely, securely and as quickly as possible. We offer tracked worldwide shipping, with express delivery available on qualifying orders.

1. Shipping Rates and Delivery Times

Order Value	Shipping Method	Shipping Cost	Estimated Delivery
USD $50 and above	Express Shipping	FREE	USA: 1–2 business days; International: 1–5 business days
Under USD $50	Standard Shipping	FREE	7–15 business days worldwide

Delivery estimates apply to in-stock items after dispatch. Delivery to remote locations may take longer.

Any additional shipping options or charges will be displayed at checkout before payment.

2. Order Processing and Dispatch

Orders are fulfilled from our distribution facility in Atlanta, Georgia, USA.

We aim to dispatch eligible in-stock orders on the same business day when received before 6:00 AM Atlanta time, Monday to Friday.

Orders received after the cut-off time, on weekends or on public holidays are generally processed on the next business day.

While most in-stock orders are dispatched promptly, processing times may vary during busy periods, promotional events or where additional verification is required.

3. Custom and Made-to-Order Jewellery

Custom, personalised and made-to-order jewellery generally requires 4–6 weeks for production, unless otherwise specified on the product page.

Shipping times are additional to the production period and commence once the completed item has been dispatched.

We will provide tracking details once your order is shipped.

4. International Shipping, Customs and Import Duties

We ship internationally to eligible destinations.

Our published pricing currently includes applicable import duties and taxes for deliveries to the United States, Canada, Australia, the United Kingdom and New Zealand, subject to any changes communicated at checkout.

For other destinations, customs duties, import taxes and local handling charges may apply and may be payable by the recipient.

International shipping regulations and import requirements may change. Any additional charges collected by Splendid Jewellery will be disclosed at checkout.

Customs inspections and clearance procedures may affect delivery times.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email or SMS, where applicable, including your tracking number.

You can monitor your delivery through the carrier's tracking website or our online order tracking page.

Orders may be delivered using UPS, FedEx, USPS, Australia Post or another reputable delivery provider, depending on the destination and service selected.

6. Delivery Delays

All delivery timeframes are estimates rather than guaranteed arrival dates, unless an express delivery guarantee is specifically provided.

Delays may occur because of weather conditions, customs processing, public holidays, courier disruptions, incorrect delivery information or circumstances outside our reasonable control.

If your order is delayed or has not arrived within the expected timeframe, please contact us so we can assist with tracking and investigation.

Nothing in this policy excludes or limits rights available under applicable consumer protection laws.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error, please contact us immediately at info@splendidjewellery.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping costs arising from an incorrect address or an unsuccessful delivery may apply where permitted by law.

8. Delivery and Receipt

Depending on the courier service and destination, a signature may be required.

Where a customer specifically authorises unattended delivery, the courier may leave the parcel in accordance with those instructions.

If tracking indicates delivery but you have not received your parcel, please contact us promptly so we can investigate with the courier.

Responsibility for lost or damaged goods will be determined in accordance with applicable consumer protection laws.

9. Returns and Exchanges

For information about returns, exchanges, refunds, damaged items and warranty claims, please refer to our Return and Refund Policy:

https://splendidjewellery.com/pages/shipping-and-returns

Please contact us before returning any item so we can provide the appropriate instructions and, where applicable, an authorised return shipping label.

10. Contact Us

If you have any questions about shipping or delivery, please contact:

Splendid Jewellery
Email: info@splendidjewellery.com
Website: www.splendidjewellery.com
Phone: +61 468 426 972

Business location: Sydney, Australia
Fulfilment location: Atlanta, Georgia, USA