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Most of our jewellery is shipped from our Atlanta, USA, fulfilment centre. Orders placed on any business day before 6:00 a.m. Eastern Standard Time (GMT-5) are dispatched the same day, while orders received after this time are shipped the following day. As soon as we fulfil the order you will receive an email notification with an option to track your order or you can track your order here
In the rare event that our website inventory is not fully synchronized with our fulfilment centre and an item is out of stock, we will promptly contact you with available options or issue an immediate refund.
For further details, please refer to your local customs authority. If you have any questions, feel free to reach out to us!
| Country | Import Duty | VAT/Sales Tax |
| Canada | 6.5% - 10% (Minimum order value $20. Duty varies based on product) | 5% - 15% (based on province) |
| UK | 2.5% above the order value of £135 | 20% VAT |
| Europe (EU) | 0% - 6.5% (varies by country) | 17% - 27% (varies by country) |
| Australia | 5% - 10% (minimum order value $1,000) | 10% GST |
We typically process orders within 2-3 hours. However, if ring resizing is required, processing may take up to 5 hours. Orders placed before 6:00 a.m. Eastern Standard Time (GMT-5) are usually dispatched the same day.
At Splendid Jewellery, we are committed to ensuring your complete satisfaction with your purchase. We offer a 30-day return policy, allowing you to return or exchange items within 30 days of receipt. To initiate a return or exchange, please visit Benefits of Buying from Us page for detailed instructions.
Please note that returned items must be in their original condition and packaging. Customized or personalized items may be subject to specific return conditions. For further assistance, feel free to contact our customer support team.
For any manufacturing defect regardless of the period please reach out to us and we will try our best to resolve the issue.
We deliver to most metropolitan cities worldwide within 1-5 business days, while regional areas may take longer. For more details, please refer to our Shipping and Returns page.
We accept all major credit and debit cards, along with Shop Pay, PayPal, Google Pay (Gpay), and Afterpay, ensuring secure payments with industry-standard protection.
If you need to modify or cancel your order, please contact us immediately. We are available 24/7 via online chat, or you can reach us by phone/WhatsApp at +61 468 426 972 or email info@splendidjewellery.com.
-
Order Modifications: You can modify your order free of charge if it has not yet been fulfilled or dispatched. Once the item has been shipped, modifications will be processed as an exchange per our Benefits of Buying from Us policy.
-
Order Cancellations: You may cancel your order before fulfilment with a small 5% processing fee. If the order has already been dispatched, it will be handled as a return according to our Benefits of Buying from Us Benefits of Buying from Us policy.
For any urgent changes, please reach out as soon as possible to ensure the best possible resolution.
You can easily track your order by visiting our Order Tracking Page Simply enter your order details to view real-time updates on your shipment status.
Once your order is dispatched, you will receive an email or SMS with a tracking link and details. You can use this link to monitor your delivery progress at any time.
If you have any questions or need assistance, feel free to contact our support team via online chat, email at info@splendidjewellery.com, or WhatsApp at +61 468 426 972.
We take great care in packaging and shipping your order, and our courier service is fully insured at no extra cost to you. We partner with trusted carriers such as UPS, FedEx, and DHL to ensure safe and reliable delivery.
In the rare event that your order arrives damaged or faulty, we will immediately replace it with a new piece or issue a full refund. Simply contact our support team with photos of the damaged item, and we will take care of the rest.
For assistance, reach out to us via online chat, email at info@splendidjewellery.com, or WhatsApp at +61 468 426 972. Your satisfaction is our priority!
We offer free express worldwide delivery, and there are no hidden charges from our side. However, since most of our items are dispatched from the USA, orders shipped to Australia, Canada, the UK, or Europe may be subject to import duties or additional taxes imposed by your country. These charges are sometimes referred to as GST or VAT.
If applicable, our courier partner (UPS, FedEx, DHL, etc.) will contact you directly to collect these fees before delivery. Below is an estimated breakdown of potential charges based on country, though these are only indicative and may change at any time based on government regulations.
For further details, please refer to your local customs authority. If you have any questions, feel free to reach out to us!
| Country | Import Duty | VAT/Sales Tax |
| Canada | 6.5% - 10% (Minimum order value $20. Duty varies based on product) | 5% - 15% (based on province) |
| UK | 2.5% above the order value of £135 | 20% VAT |
| Europe (EU) | 0% - 6.5% (varies by country) | 17% - 27% (varies by country) |
| Australia | 5% - 10% (minimum order value $1,000) | 10% GST |
Frequently Asked Questions
Most of our jewellery is shipped from our Atlanta, USA, fulfilment centre. Orders placed on any business day before 6:00 a.m. Eastern Standard Time (GMT-5) are dispatched the same day, while orders received after this time are shipped the following day. As soon as we fulfil the order you will receive an email notification with an option to track your order or you can track your order here
In the rare event that our website inventory is not fully synchronized with our fulfilment centre and an item is out of stock, we will promptly contact you with available options or issue an immediate refund.
For further details, please refer to your local customs authority. If you have any questions, feel free to reach out to us!
| Country | Import Duty | VAT/Sales Tax |
| Canada | 6.5% - 10% (Minimum order value $20. Duty varies based on product) | 5% - 15% (based on province) |
| UK | 2.5% above the order value of £135 | 20% VAT |
| Europe (EU) | 0% - 6.5% (varies by country) | 17% - 27% (varies by country) |
| Australia | 5% - 10% (minimum order value $1,000) | 10% GST |
We typically process orders within 2-3 hours. However, if ring resizing is required, processing may take up to 5 hours. Orders placed before 6:00 a.m. Eastern Standard Time (GMT-5) are usually dispatched the same day.
At Splendid Jewellery, we are committed to ensuring your complete satisfaction with your purchase. We offer a 30-day return policy, allowing you to return or exchange items within 30 days of receipt. To initiate a return or exchange, please visit Benefits of Buying from Us page for detailed instructions.
Please note that returned items must be in their original condition and packaging. Customized or personalized items may be subject to specific return conditions. For further assistance, feel free to contact our customer support team.
For any manufacturing defect regardless of the period please reach out to us and we will try our best to resolve the issue.
We deliver to most metropolitan cities worldwide within 1-5 business days, while regional areas may take longer. For more details, please refer to our Shipping and Returns page.
We accept all major credit and debit cards, along with Shop Pay, PayPal, Google Pay (Gpay), and Afterpay, ensuring secure payments with industry-standard protection.
If you need to modify or cancel your order, please contact us immediately. We are available 24/7 via online chat, or you can reach us by phone/WhatsApp at +61 468 426 972 or email info@splendidjewellery.com.
-
Order Modifications: You can modify your order free of charge if it has not yet been fulfilled or dispatched. Once the item has been shipped, modifications will be processed as an exchange per our Benefits of Buying from Us policy.
-
Order Cancellations: You may cancel your order before fulfilment with a small 5% processing fee. If the order has already been dispatched, it will be handled as a return according to our Benefits of Buying from Us Benefits of Buying from Us policy.
For any urgent changes, please reach out as soon as possible to ensure the best possible resolution.
You can easily track your order by visiting our Order Tracking Page Simply enter your order details to view real-time updates on your shipment status.
Once your order is dispatched, you will receive an email or SMS with a tracking link and details. You can use this link to monitor your delivery progress at any time.
If you have any questions or need assistance, feel free to contact our support team via online chat, email at info@splendidjewellery.com, or WhatsApp at +61 468 426 972.
We take great care in packaging and shipping your order, and our courier service is fully insured at no extra cost to you. We partner with trusted carriers such as UPS, FedEx, and DHL to ensure safe and reliable delivery.
In the rare event that your order arrives damaged or faulty, we will immediately replace it with a new piece or issue a full refund. Simply contact our support team with photos of the damaged item, and we will take care of the rest.
For assistance, reach out to us via online chat, email at info@splendidjewellery.com, or WhatsApp at +61 468 426 972. Your satisfaction is our priority!
We offer free express worldwide delivery, and there are no hidden charges from our side. However, since most of our items are dispatched from the USA, orders shipped to Australia, Canada, the UK, or Europe may be subject to import duties or additional taxes imposed by your country. These charges are sometimes referred to as GST or VAT.
If applicable, our courier partner (UPS, FedEx, DHL, etc.) will contact you directly to collect these fees before delivery. Below is an estimated breakdown of potential charges based on country, though these are only indicative and may change at any time based on government regulations.
For further details, please refer to your local customs authority. If you have any questions, feel free to reach out to us!
| Country | Import Duty | VAT/Sales Tax |
| Canada | 6.5% - 10% (Minimum order value $20. Duty varies based on product) | 5% - 15% (based on province) |
| UK | 2.5% above the order value of £135 | 20% VAT |
| Europe (EU) | 0% - 6.5% (varies by country) | 17% - 27% (varies by country) |
| Australia | 5% - 10% (minimum order value $1,000) | 10% GST |
What Our Customers Say?
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Risk Free Online Shopping For Unique Men and Women Jewellery
When you’re looking for gorgeous pieces of jewellery, whether they be wedding rings, diamond rings, necklaces, earrings or virtually anything else, you need a source you can trust. Jewellery can be absolutely breath-taking when it’s made from genuine materials and with the expert craftsmanship you’d expect in a quality piece, but the quality is easy to fake when you don’t look hard enough.
Risk Free Online Shopping For Unique Men and Women Jewellery
When you’re looking for gorgeous pieces of jewellery, whether they be wedding rings, diamond rings, necklaces, earrings or virtually anything else, you need a source you can trust. Jewellery can be absolutely breath-taking when it’s made from genuine materials and with the expert craftsmanship you’d expect in a quality piece, but the quality is easy to fake when you don’t look hard enough.